Matthieu Pierre
Principal Customer Success Engineer @Kigen
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WORK HISTORY
Principal Customer Success Engineer @Kigen
Cambridge, GB
Mentor Production Operations team and drive cross-functional collaboration.• Define and implement new production flows for In-Factory Profile Provisioning and iSIM Just-In-Time delivery.• Orchestrate collaboration across chip makers, module vendors, OEM/ODM and M(V)NOs.• Reduced iSIM package delivery from 30 weeks to 10 minutes for a Tier-1 OEM.
EDUCATION
Avignon Université
Master's degree, Information Technology
Université Joseph Fourier (Grenoble I)
ITU, Computer Science, Electronic
SKILLS
ABOUT MATTHIEU PIERRE
Senior customer success and engineering leader with 25+ years of experience in SIM, eSIM, iSIM and secure IoT and consumer connectivity.I operate at the intersection of strategic customer engagement, complex technical implementations, and production at scale — empowering Tier-1 OEMs, MNOs, and semiconductor partners to deliver secure, scalable connected solutions globally.At Kigen Ltd, I lead pioneering customer success engineering initiatives focused on production transformation, in-factory profile provisioning (IFPP), and iSIM just-in-time delivery — reducing deployment timelines from 30 weeks to 10 minutes for a major Tier-1 OEM.At Arm Ltd. and within the Gemalto group, I led secure production services, managed global data generation operations, and partnered with executive stakeholders across Europe, Africa, and the Middle East.My core skill sets are:• Excellence in Customer Success• Production and Operational rigor• Delivering secure connectivity at scale• Translating complex technology into business value• Building and Leading strong, highly efficient and accountable engineering teamsI am passionate about the future of device identity and IoT connectivity.
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