Matthieu G.
Head of Customer Experience @PlayPlay
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WORK HISTORY
Head of Customer Experience @PlayPlay
Ville de Paris, FR
Definition and leadership of the global Customer Success & Experience strategy within a B2B SaaS scale-up environment.Management of international teams (EMEA & North America) across Success, Support, Engagement & Education.Customer Journey structuring and implementation of engagement and retention initiatives (health score, onboarding, academy, self-help, feedback loops).Close collaboration with Product, Sales, and Tech teams to align customer experience with business goals and drive quality improvements- Implementation of automated workflows, support revamp, and continuous improvement of tools & processes. Measurable improvement in customer satisfaction and operational performance.
ABOUT MATTHIEU G.
I love designing customer experiences that make sense. For customers, teams, and the…
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