Matthias Brzoska

Sales Specialist @Apple

Köln, DE

Key Account Development & Relationship Management: Served as the primary point of contact for over 20 schools and educationalinstitutions in the Cologne area, building and maintaining strong, long-termrelationships with key stakeholders (teachers, administrators, IT departments). Developed and executed account plans for key educational clients, resulting inincreased adoption of Apple products and services within these institutions. Partnered with the Apple Education department to identify and develop new businessopportunities within the education sector, contributing to Cologne\'s recognition as aregional hub for digital education. Successfully managed and grew a portfolio of education accounts, consistentlyexceeding sales targets and driving revenue growth. Managed complex sales cycles, from initial contact to implementation and ongoingsupport, ensuring customer satisfaction and long-term engagement.• Education Initiatives & Outreach: Designed and delivered \"Teacher Tuesday\" workshops, educating over 1500educators on integrating Apple devices and software into their curricula, directlyimpacting technology adoption rates. Organized annual iPad workshops for students at Sparkasse Köln-Bonn, fosteringdigital literacy and practical application of Apple technology, contributing to pipelinedevelopment.Training & Development: Served as an Apple Retail Host for Core Training & Mentoring, deliveringcomprehensive programs on Apple products, services, and customer servicemethodologies, directly applicable to training and supporting key accounts. Developed and led \"Personal Setup\" training, resulting in a 10-point increase in NetPromoter Score, demonstrating a focus on personalized customer experiences crucialfor key account retention.

FH Düsseldorf

Media Informatics

DAMK

Marketing and Communications Management

City Council Bochum

Office Clerk for Interoffice Communication, Economy and Administration