Matthias Boes
Portfolio Manager Cx @valantic
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WORK HISTORY
Portfolio Manager Cx @valantic
Mannheim, DE
Manager and Project Lead specialized in Sales, Service, and Marketing Consulting and Implementation. Proudly leading a diverse consulting team, ranging from Junior to Senior levels, to deliver exceptional Customer Experience Projects through both agile and waterfall methodologies. With a track record of managing project budgets up to €1.5 million and an annual budget accountability of €2+ million across new business and existing customers, I drive impactful results and foster growth. New Business Development (pre-sales activities, including discovery, storytelling, demos, and question handling) Engaging in trade fairs and creating compelling content to enhance market presence. Closing opportunities through offer creation and skillful negotiation.Speaker and thought leader in industry events.
EDUCATION
Karlsruhe University of Applied Sciences
Bachelor of Science - BS, Wirtschaftsinformatik
Karlsruhe University of Applied Sciences
Master of Science - MS, Wirtschaftsinformatik
ABOUT MATTHIAS BOES
End-to-End Revenue Architect: Pioneering the Future of Sales & Service with AI LeadershipI am a Customer Experience (CX) Leader and strategic powerhouse at the critical intersection of revenue generation and client retention. I don\'t just optimize customer interaction—I transform the full customer journey, orchestrating the convergence of Business Development, Sales, and exceptional Customer Service into a single, high-growth engine.My mandate is clear: Leverage technology to drive measurable ROI from every customer touchpoint. My Signature Expertise: CX-Driven Revenue Leadership: I Architect and Execute end-to-end sales and service strategies that move the needle. I ensure that PreSales delivers compelling, value-based proposals and that the Service organization becomes the most reliable source of upsells and enduring contracts.Pioneering AI in Customer Service: Deeply specialized in integrating Artificial Intelligence with best-in-class platforms like Zendesk, SAP, HubSpot. This involves deploying advanced conversational AI, predictive analytics, and self-service automation to slash operational costs while delivering a hyper-personalized customer experience. Impactful Business & Sales Development: My focus is on opening new enterprise accounts and accelerating pipeline velocity. I lead teams to secure flagship accounts by clearly articulating the strategic advantage of superior service infrastructure.Transformative Leadership: I Cultivate and Empower high-performing, cross-functional teams. My leadership philosophy is built on accountability, innovation, and the relentless pursuit of customer-centric excellence that guarantees loyalty.I am passionate about building organizations where Customer Service is not a department, but the core business strategy.Let’s connect if your organization is ready to: Accelerate revenue by turning service centers into profit centers. Implement game-changing AI and Zendesk solutions for massive efficiency gains. Secure proven Leadership to scale your end-to-end customer journey.Reach out to explore how we can elevate your CX from a cost center to a competitive force.
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