Matthew Lawrence

About Matthew Lawrence

I\'m a computer technologist with over 17 years experience in the IT industry with a passion for process improvement and automation.I have strong desire to increase my knowledge of the IT field, keep up with new technology trends, and implement them into my work.Specialties• Management• Process development and improvement• Customer Service• Helping othersIn my current position I am responsible for:• Identifying gaps, developing ideas, creating and implementing software solutions while tracking/reporting results.• Providing research, documentation, and knowledgebase development + maintenance of Tier 1, Tier 2 and Tier 3 technical support issues.• Creating new SOP documentation and setting standards when none have been defined before.• Supporting and enforcing information technology (IT) policies.• Managing user account information, permissions, and rights, including groups using Active Directory and Azure AD.• Overseeing configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.• Conducting IT equipment inventories and reconciliations, while managing and updating associated inventory databases.• Providing advanced support for multiple enterprise applications including: e-mail, calendar scheduling, word processing, spreadsheets, presentations, Internet browsers, as well as department-specific applications.• Auditing my teams ticket logs to ensure issues were thoroughly documented and details were logged for further knowledgebase development.Special projects that I have been involved in:• Firewall migration; VPN replacement and consolidation; Laptop donation; Inventory management software migration; Opening and closing offices; Onboarding review board; Migrating staff of over users to WFH for Covid pandemic; Intune implementation; HITRUST certification; SOC + SOX + UAR audits

Experience

1. Associate Director, IT End User Services

   Evolent

   Apr 2023 — Present

Education

• Sullivan College of Technology and Design

  Associate's degree, Computer Engineering

  2005 — 2006

• Code Louisville

  Front End Web Development (HTML, CSS, JavaScript)

  2018 — 2018

• Treehouse

  Computer Software Engineering

  2015 — 2018

Skills

• Troubleshooting
• Computer Repair
• Hardware
• Computer Hardware
• Laptops
• Windows 7
• Software Installation
• Customer Service
• Technical Support
• Microsoft Office
• Windows
• Computer Maintenance
• Microsoft Excel
• Printers
• Networking
• Wireless Networking
• Windows Vista
• Software
• Operating Systems
• Microsoft Word
• Desktop Computers
• Windows Xp
• Software Documentation
• Leadership
• Teamwork
• Data Entry
• Electronics
• Network Security
• Routers
• Hardware Support
• Computer Security
• Hardware Diagnostics
• Flexibility
• Communication
• Virus Removal
• Windows 8
• Windows 10
• Python
• Project Management
• Remote Desktop