Matthew Wells

Global Service Delivery Manager Media Enabled Services - Live Sport Broadcasting @Tata Communications

London, GB

As Global Service Delivery Manager, I lead the end-to-end delivery of mission-critical broadcast and video services across Tier 1 sporting events including ATP, PGA, MotoGP and major global tennis tournaments.Key Responsibilities:Manage global delivery of IP-based live video, OTT distribution, Ultra-Low Latency (VDN), Media CDN, and remote production services across a global fibre network.Ensure full lifecycle ownership of complex, multi-venue live events — from solution design to real-time execution and post-event analysisDevelop and implement project and event-specific technical architectures, resource plans, and vendor strategiesLead cross-functional teams of engineers, broadcast specialists, and field technicians across multiple geographiesCoordinate with international rights holders, broadcasters, and federations to align service expectations and technical requirementsManage critical incident escalation, real-time troubleshooting, and on-site support to ensure uninterrupted transmissionOwn service budgets, tracking CAPEX/OPEX spend and optimising for operational efficiencyChampion service quality and customer satisfaction — acting as a single point of contact and trusted advisor during live delivery windowsNotable Achievements:Successfully delivered global connectivity and broadcast infrastructure for 100s of major sporting events.Led the service strategy and on-ground execution for new remote production workflows and hybrid IP-video transmission modelsDeveloped real-time operations dashboards and documentation libraries to improve visibility, traceability, and resilience across the event chain

University of Brighton

BA national honours

Cox Green

GCSE's

2008-2010 UNIVERSITY OF HIGH WYCOMBE

CCNA Cisco Networking