Matthew Webster
Head of Continual Improvement @Department for Work and Pensions (DWP)
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WORK HISTORY
Head of Continual Improvement @Department for Work and Pensions (DWP)
Manchester, GB
SKILLS
ABOUT MATTHEW WEBSTER
ITIL V4 Managing Professional (Expert) certified.Prince2 Foundation and Prince2 Practitioner certified.ITIL V3 Intermediate certified in Service Operation, Service Transition, Service Design and CSI (inc. ITIL Practitioner)A committed and diverse individual, with over 15 years’ experience in fields ranging from IT Service Delivery to Contact Centre Technology along with Customer Relationship Management to ITIL methodologies. Multi-skilled in several high-profile areas, systems and processes; with the flexibility to utilise these skills across the field. Articulate and conscientious person with a \'can do\' attitude and the ability to work as part of a team or under own initiative. Expert builder of relationships based on self-talent for zeroing in on individualised requirements and then acting as a trusted source. Recognised for drive, determination and willingness to get the job not only done but also exceed expectations.
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