Matt Robertson
Workforce Management and Contact Center Analytics Leader
- Role
- Director, Workforce Management & Operations Analytics at Florida Blue
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
General Business & ManagementView LinkedIn profile
About Matt Robertson
Workforce Management leader with a specialization in analytics. Experience in workforce planning in multi-channel contact centers, field service management, and retail store operations.
Experience
Director, Workforce Management & Operations Analytics
Jul 2023 — Present · Nashville, TN, US
Education
Northwestern University
Master of Science - MS, Data Science
2015 — 2017
United States Military Academy at West Point
Bachelor of Science - BS, Operations Research
1997 — 2001
Skills
- Customer Satisfaction
- Training
- Sharepoint
- Cross-Functional Team Leadership
- Business Analysis
- Call Centers
- Military Operations
- Business Process Improvement
- Cms
- Military Experience
- Security Clearance
- Military Communications
- Project Management
- Operations Research
- Statistical Data Analysis
- Access
- Reporting Systems
- Microsoft Excel
- Icm
- Military
- Management
- Team Building
- Call Center
- Ewfm
- Sql
- Strategy
- Data Analysis
- Contact Centers
- Performance Reporting
- Team Leadership
- Aspect
- Analytics
- Telecommunications
- Civil Military Operations
- Analysis
- Government
- Process Improvement
- Forecasting
- Microsoft Office
- Leadership
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