Matthew Tunstall
Service Management Consultant @Sy Electronics Ltd
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WORK HISTORY
Service Management Consultant @Sy Electronics Ltd
England, GB
EDUCATION
Learning Tree
ITIL Foundation
Birkenhead Technical College
HND / BTeC National Diploma, Construction Technician
ABOUT MATTHEW TUNSTALL
I am an Audio-Visual, Videoconferencing & Unified Communications leader with over 30 years of global experience in financial services, system integrators and manufacturers. I’ve built and transformed AV/UC service functions at MBNA, Bank of America Merrill Lynch, J.P. Morgan Chase and KPMG - aligning technology strategy with business vision to drive operational resilience, seamless user experiences and measurable ROI.Professional Highlights- Founded MBNA’s EMEA AV division, supporting users across 8 sites in EMEA with 20+ in-house and outsourced engineering and support teams- Directed AV/UC governance across 23 countries at Bank of America Merrill Lynch, standardising MS Teams room systems, Polycom, Cisco TelePresence and WebEx solutions- Led EMEA efforts as part of a global team to migrtate audio-conferencing accounts, delivering minimal disruption through robust service design and commercial negotiation- Project-managed the design and build of a hybrid broadcast TV studio and auditorium in Boston, America for executive communications- Orchestrated a nine-month service transformation at J.P. Morgan Chase, cutting costs by 20% and securing a renewed three-year multi million pound contract- Through my own business, I advised end-users, system integrators and manufacturers on ITIL-aligned support models and customer-centric service strategies, bridging technical capability with enterprise needs- Designed proactive support models that improved SLA compliance, reduced incident response times and elevated user satisfaction across large AV estates. Core Competencies- Service Strategy & Modern Workplace Design - Unified Communications & Collaboration Platforms - ITIL Governance & Target Operating Model (TOM)- Operational Resilience & Technical Recovery Planning - High-Performance Team Building & Mentorship - Stakeholder Engagement & Executive Reporting - Data-Driven Performance Insight & Continuous Improvement - P&L Management & Commercial Negotiation Let’s ConnectI welcome conversations about how strategic AV/UC and Modern Workplace initiatives can empower your organisation—boosting efficiency, fostering collaboration and delivering lasting value. Feel free to reach out to explore synergies.
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