Matt Taylor
- Role
- General Manager at Wyndham Destinations
- Location
- Atlantic City, NJ, US
- LinkedIn followers
- 500 followers
About Matt Taylor
Experienced General Manager and Operations Director with a proven track record in…
Experience
General Manager
Jun 2019 — Present
Successfully planned, budgeted, and executed multi-million dollar projects, including interior room renovations and large-scale structural repairs, resulting in improved guest satisfaction and increased revenue. • Led cross-functional teams and collaborated with stakeholders from various departments, such as Strategic Design, Sales, Marketing, Legal, and Finance, to drive operational excellence and achieve organizational objectives. • Achieved exceptional Gallup Employee Engagement scores, consistently ranking in the top 80th percentile among large companies. • Implemented effective strategies to reduce employee turnover from 40% to an average of 25% or less, even in the challenging post-COVID business market. • Maintained high guest experience scores, with over 83% of guests rating their experience as \"Excellent.\"
Education
University of Oregon
Bachelors, History
2007 — 2010
Skills
- Employee Relations
- Management
- Team Building
- Training
- Microsoft Office
- Public Speaking
- Hospitality Management
- Budgets
- Hotel Management
- Customer Service
- Front Office
- Hotels
- Employee Training
- Operations Management
- Resorts
- Hospitality Industry
- Leadership
- Budgeting
- Coaching
- Hospitality
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