Matt Taylor
Head of Solution Consulting @IP Integration
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WORK HISTORY
Head of Solution Consulting @IP Integration
Reading, GB
I lead IPI’s Solution Consulting function, sitting at the intersection of technology strategy, commercial execution, and customer outcomes across our CX, AI, and automation portfolio.My role is focused on helping organisations modernise their contact centres. Not just by adopting new platforms, but by designing secure, scalable, and measurable solutions that improve customer experience, operational efficiency, and long-term trust.I work closely with sales, product, delivery, and partner ecosystems to translate complex architectures into clear business value. From early discovery and solution design through to enablement, governance, and long-term evolution, I ensure that what we sell is what can be delivered. And that it delivers results.A core part of my focus is ensuring that security, compliance, and payments are embedded by design, not bolted on. Enabling organisations to innovate at speed without compromising customer trust, regulatory posture, or operational resilience.I collaborate directly with customers and strategic partners to shape roadmaps, challenge assumptions, and architect solutions that stand up in the real world. Reducing friction, shrinking risk, and driving outcomes that matter. Key focus areas - Contact Centre Modernisation & CCaaS Strategy - AI, Automation & Intelligent CX - Secure Payments & Trust-by-Design Architectures - Sales Enablement, Pre-Sales & Value Articulation - Partner-Led Solution Design & Delivery - Measurable CX, Operational & Commercial Outcomes
SKILLS
ABOUT MATT TAYLOR
With over two decades leading Pre-Sales, Product, and Solution Consulting teams across CX, AI, and secure payments, I’ve learned that success in this industry always comes down to one thing: Outcomes.I’m driven by the challenge of simplifying the complex. Whether it’s architecting a secure customer journey, defining a product strategy, or enabling a team to perform under pressure, I focus on clarity, trust, and measurable results.As I begin my new chapter as Head of Solution Consulting at IP Integration, my focus is on helping organisations modernise customer experience with secure, scalable, and outcome-led innovation. IPI’s vision aligns perfectly with how I believe CX transformation should be delivered. With purpose, precision, and partnership.I’ve been fortunate to work with some of the world’s leading brands and a global network of innovative CCaaS and fintech partners. Across every project, one thing remains constant, technology alone doesn’t create change; people do.At IPI, I’ll continue bridging that gap, empowering teams, shaping solutions, and helping customers build trust in every interaction.If you’re passionate about the future of CX, AI, and outcomes-based transformation, I’d love to connect
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