Matthew Stratton
IT Service Delivery Manager @Rightmove
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WORK HISTORY
IT Service Delivery Manager @Rightmove
Introduced and embedded new ITSM processes within the Corporate IT function, driving maturity across Incident, Change, and Problem Management.• Established the foundation for a robust CMDB, enabling a single source of truth for systems and services to improve visibility and governance.• Implemented a new team structure, transitioning to a traditional Level 1 and Level 2 support model to enhance efficiency and service delivery.• Optimised OPEX budgets for IT systems, collaborating with suppliers to achieve cost savings of approximately without compromising functionality or tools.• Increased IT estate maturity by 40% through the implementation of processes and technologies, ensuring consistent adherence to standards.• Led and developed a team of 13, fostering growth through training programmes, apprenticeships, and professional networking opportunities.• Maintained compliance with key accreditations, including ICF and Cyber Essentials, by partnering with the infrastructure team to uphold security and regulatory standards.
EDUCATION
MIlton Keynes College
National diploma I.T and Business, Computer/Information Technology Administration and Management
SKILLS
ABOUT MATTHEW STRATTON
IT Service Delivery Manager with a record of accomplishment in service improvement, to provide a better IT experience to the end user. Key Strengths Include: Supplier management, trend analysis and relationship building.
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