Matthew Wagner

About Matthew Wagner

I’m a VP of Technical Services with a proven history of leading professional and…

Experience

1. Head of Professional Services

   Omnigo

   Aug 2015 — Present

   Highly exceptional SaaS leader with a proven ability for leading and directing all implementation efforts from project conception to completion. Oversee and manage all aspects of client on-boarding, sales handoff to services, data conversions, configuration, consulting, deployment and ongoing services engagements. I have a demonstrated track record of developing, enhancing, selling, and delivering consulting/professional services and solutions. Provided C-Level managers operational/financial metrics and overall business results while ensuring profitable growth, quality of consulting delivery, and maintaining customer reference-ability. Directed and managed a professional services team of twenty with four direct reports. Through a private equity acquisition assisted with incorporating four professional services teams under one department. Managed and directed 4 different SaaS/On Prem software applications for the public and private security sector. Managing customer escalations in a mutually productive manner. Reduced average project implementation time from 120 days to 75 days. Oversaw implementation and development of projects, minimizing operational deficiencies and driving customer satisfaction. Represented professional services to external audiences through various sales and marketing avenues. Established team priorities, maintained schedules and monitored performance. Defined clear targets and objectives and communicated to other team members.

Education

• Concordia University-Wisconsin

  Bachelor's degree, Mass Communication/Media Studies

  1999 — 2003

• Concordia University-Wisconsin

  Bachlor's, Mass Communication

  1999 — 2003

Skills

• Customer Service
• Client/Server
• Iis
• Networking
• Microsoft Sql Server
• Enterprise Software
• Training
• Customer Satisfaction
• Management
• Technical Support
• Project Management
• Web Applications
• Sql Server
• Process Improvement
• Crystal Reports
• Troubleshooting
• Microsoft Dynamics
• Salesforce.com
• Microsoft Office
• Sales
• Sql
• Integration