Matthew Quintero
Guest Experience Manager - Empire City Casino @MGM Resorts International
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WORK HISTORY
Guest Experience Manager - Empire City Casino @MGM Resorts International
New York, NY, US
Responsible for managing the daily operations of the Guest Experience department - providing strategic support in identifying, evaluating, developing and driving guest improvement strategies with a goal of creating memorable guest experiences. Project manage Guest Experience initiatives related to Team Member recognition and communication efforts for the department which include weekly property communication related to the Guest and Team Member Experience- Member of the Empire City Casino Social Impact & Sustainability Council | April 2024 - Present- Member of the Manager Operations Committee - focusing on leader engagement & development | September 2024 - Present
EDUCATION
University of Nevada-Las Vegas
Bachelor of Arts - BA
SKILLS
ABOUT MATTHEW QUINTERO
Experienced customer service professional who prioritizes the experience of external and…
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