Matthew Quintero

About Matthew Quintero

Experienced customer service professional who prioritizes the experience of external and…

Experience

1. Guest Experience Manager - Empire City Casino

   MGM Resorts International

   Nov 2023 — Present · New York, NY, US

   Responsible for managing the daily operations of the Guest Experience department - providing strategic support in identifying, evaluating, developing and driving guest improvement strategies with a goal of creating memorable guest experiences. Project manage Guest Experience initiatives related to Team Member recognition and communication efforts for the department which include weekly property communication related to the Guest and Team Member Experience- Member of the Empire City Casino Social Impact & Sustainability Council | April 2024 - Present- Member of the Manager Operations Committee - focusing on leader engagement & development | September 2024 - Present

Education

• University of Nevada-Las Vegas

  Bachelor of Arts - BA

Skills

• Store Operations
• Customer Service
• Training
• Customer Satisfaction
• Apparel
• Store Management
• Teamwork
• Loss Prevention
• Recruiting
• Powerpoint
• Styling
• Marketing Strategy
• Shrinkage
• Visual Merchandising
• Merchandising
• Microsoft Word
• Leadership
• Social Media
• Pos
• Driving Results
• Retail
• Merchandise Planning
• Management
• Inventory Management
• Inventory Control
• Hiring
• Retail Sales
• Sales
• Fashion
• Time Management
• Cashiering
• Employee Training