Matthew Phillips

About Matthew Phillips

ChatGPT says:\"He is a forward-thinking AI strategy leader who balances building transformative tech visions with being a deeply creative, family-focused community anchor.\"At Asurion we are revolutionizing how we support our customers with their tech needs. As an AI Strategist, I focus on accelerating the capabilities and impact of AI for the company and its customers. I have more than 15 years of experience in SaaS, software deployment, and more than 10 years of experience in product management and development. I am a seasoned leader with a proven track record of developing and implementing successful AI product strategies. My experience at Asurion, including roles as Director of AI Strategy, Director of AI Products, and Senior Product Manager, has allowed me to hone my expertise in identifying emerging AI technologies, collaborating with cross-functional teams, and bringing innovative solutions to market. My passion is creating inspired teams that are empowered to reach their full potential and deliver innovative solutions. I have led and grown a team of product managers, engineers, and data scientists to pilot, test, and scale AI/ML solutions for the call center space, improving customer experience and efficiency. I have also leveraged my marketing, product, and data skills to launch new products and services, generate business insights, and support top clients. I pride myself on being a Continuous Learner. For instance I have a Nano Degree in AI Product Management, Certifications in AI, Business Leadership, Data Storytelling, Habit-forming products, and Bystander training.

Experience

1. Director of Ai Strategy Generative Ai

   Asurion

   Feb 2023 — Present · Nashville, TN, US

   Spearheaded GenAI Research and Strategy: Drove Asurion\'s understanding and access to cutting-edge Large Language Models (LLMs) by establishing strategic relationships, enhancing the Expert Workspace.Launched Asurion\'s First Expert Copilots: Collaborated with Data Scientists and ML Engineers to drive product innovation using Generative AI, translating business requirements to technology partners.Established Vendor Evaluation Frameworks for Conversational AI: Evaluated text-to-speech vendors, analyzing pricing, latency, and quality benchmarks to inform strategic decisions.Contributed to Executive-Level AI Strategy Communication: Supported Board of Directors presentations with Future of Support Prototypes and Design workshops, generating new Generative AI concepts.

Education

• Northern Kentucky University

  Bachelor's degree, Marketing

• Northern Kentucky University

  BA, Marketing

  2000 — 2004

• Udacity

  Nano Degree AI Product Manager

  2019 — 2019

Skills

• Advertising
• Web Project Management
• B2b
• Direct Marketing
• Social Media
• Social Media Marketing
• Crm
• New Business Development
• Management
• Product Management
• Promotions
• Interactive Marketing
• Account Management
• Product Development
• Marketing Strategy
• Social Networking
• Go-to-Market Strategy
• Event Planning
• Project Planning
• Mobile Marketing
• Marketing
• Leadership
• Brand Development
• Competitive Analysis
• B2c Marketing
• Online Marketing
• Mobile Devices
• Strategic Planning
• Digital Marketing
• B2b Ecommerce