Matt Petlovany
AVP, IT Service Support and Delivery @American Public Education, Inc. (APEI)
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WORK HISTORY
AVP, IT Service Support and Delivery @American Public Education, Inc. (APEI)
Led an organization of 8 managers and 26 technical professionals executing application/production support, infrastructure operations, email support, NOC, network, storage, cybersecurity, user helpdesk, and cloud/infrastructure services in a highly regulated environment across four universities with 100K+ students. • Actively directed a multi-million dollar global infrastructure outsourcing partnership of 150+ FTEs, delivering aligned SLAs, operational stability, and $7M annual cost savings. • Strengthened platform reliability and health through proactive infrastructure strategy—reducing P1 incidents by 28% and lowering vulnerability risk score by 65%. • Owned Software Configuration Management (SCM), QA Testing and Application Support• Owned all Incident, Problem and Change Management including delivery of Root Cause Analysis and implementation of remediation and preventive measures. Built process around RCAs to measure, track and reduce future P1 Incidents. • Built and managed operations of the 24/7 NOC, User Helpdesk, and Classroom Support Helpdesk, overseeing resolution of tickets/month while ensuring high availability, rapid response, and end-user satisfaction. • Collaborated across Finance, Legal, engineering and marketing to drive business goals and deliver against OKRs. • Implemented operational frameworks, enhancing incident response and resolution times, improving user satisfaction, and optimizing resources. • Successfully orchestrated the transition of support operations to an offshore vendor, ensuring no disruption to service delivery and optimizing cost-effectiveness through efficient vendor management strategies. • Successfully executed large-scale IT initiatives, aligning support strategies with business objectives. Led cross-functional engineering teams overseeing network, compute, storage, and security operations across hybrid cloud and on-prem environments, ensuring production readiness and operational stability.
EDUCATION
Kennesaw State University
MBA, Finance
The University of Georgia
B.A., Political Science
SKILLS
ABOUT MATT PETLOVANY
Technology and customer success–driven executive with 20+ years of experience leading enterprise infrastructure and hybrid cloud organizations across AWS, Azure, and GCP. Proven track record of modernizing data centers and cloud platforms, executing large-scale migrations, and delivering highly available, secure, and cost-optimized environments that directly improve customer experience, SLA performance, and service reliability. Extensive experience building and managing global teams and vendor partners, overseeing $10M+ budgets, and aligning infrastructure strategy with adoption, retention, and longterm customer value. Recognized for partnering with business, product, and executive leaders to translate complex technical capabilities into measurable operational and customer outcomes.
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