Matthew Perryman
Connecting Teams & Technology for Better Patient Outcomes | ITSM Director at VCU Health
- Role
- Director of IT Service Management at VCU Health
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Matthew Perryman
Helping teams deliver dependable, people-centered IT services is what motivates me every day. In my current role as Director of IT Service Management at VCU Health, I support a dedicated team focused on providing reliable, efficient, and user-focused technology services that enable both clinical care and business operations.My background includes ITIL-based service management, technical operations, and enterprise IT strategy. I’ve contributed to efforts that improved service reliability, streamlined processes, and aligned technology with organizational goals. I value collaboration, clear communication, and building environments where teams can thrive and deliver meaningful results.Earlier in my career, I held leadership roles at Virginia Premier and Target, where I developed a strong foundation in operations, team development, and strategic planning—skills that continue to shape my approach today.I hold an Executive M.S. in Information Systems from Virginia Commonwealth University and a B.A. in Management & Society from the University of North Carolina at Chapel Hill.I’m committed to continuous improvement and to using technology as a tool to support people, solve problems, and create lasting impact.
Experience
Director of IT Service Management
Sep 2022 — Present · Richmond, VA, US
I oversee the IT Service Management team, ensuring the delivery of high-quality IT services that align with clinical and business objectives. My responsibilities include:Leading a team of IT professionals in the delivery and management of IT services.Implementing ITIL best practices to improve service delivery and customer satisfaction.Collaborating with stakeholders to align IT services with business needs.Driving continuous improvement initiatives to enhance efficiency and reduce costs.
Education
Virginia Commonwealth University - School of Business
Executive M.S. in Information Systems
The University of North Carolina at Chapel Hill
B.A., Management & Society
Skills
- Customer Service
- Training
- Strategy
- Succession Planning
- Human Resources
- Sales
- Forecasting
- Operations Management
- Management
- Team Building
- Leadership
- Project Management
- Time Management
- Profit
- Interviews
- Retail
- Team Leadership
- Inventory Management
- Coaching
- Merchandising
- Performance Management
- Budgets
- Strategic Planning
- Talent Management
- Recruiting
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