Matthew Paglia
Account Management & Customer Experience
- Role
- Customer Advocate at Budderfly
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
Experience
Customer Advocate
Nov 2024 — Present · Shelton, CT, US
As a Customer Advocate at Budderfly, I manage a portfolio of ~200 QSR accounts, driving over $4 million in Annual Recurring Revenue while ensuring exceptional client satisfaction. I oversee the full customer lifecycle—from onboarding and installation to ongoing support—delivering insightful account reporting, swiftly resolving issues, and collaborating cross-functionally to meet customer needs. With expertise in customer retention, sales, and CRM systems, I proactively advocate for clients, enhance their experience, and drive long-term success
Education
Providence College
Business Economics
2017 — 2021
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