Matthew Ninke

About Matthew Ninke

Specialties: Management, Customer Service, Networking, Organizational Skills, Learning…

Experience

1. Director of Operations

   Prairie Path Pet Care

   Dec 2014 — Present · Chicago, IL, US

   Identify, prioritize and improve upon areas of operational weakness. Streamlined both customer and employee onboarding and communication, resulting in improved SLAs, organization and visibility. Newfound efficiencies allowed main branch to grow team by 33% and increase services delivered by 71% in 3 months. Conduct weekly team and individual meetings with managers to discuss regional progress and provide guidance and follow-up against company goals and initiatives. Create job descriptions for current and future roles, providing structure and guidance for current employees and setting direction for future organizational growth. Organize employee management system to ensure all contractor documents are collected and filed appropriately. Provide guidance to founder on people management strategies and tactics. Highlighted needs for managerial oversight on performance management and behavioral issues.

Education

• Grand Valley State University

  Bachelor's degree, Communications

  2002 — 2004

• Western Michigan University

  Bachelors, Public Relations

  2004 — 2006

Skills

• Time Management
• Teamwork
• Event Planning
• Microsoft Office
• Sales
• Email Marketing
• Social Media
• Marketing
• Training
• Karaoke
• Customer Service
• Social Networking
• Marketing Communications
• Facebook
• Account Management
• Music
• Coaching
• Salesforce.com
• Social Media Marketing
• Management
• Public Relations
• Online Advertising