Matt Ferro

About Matt Ferro

I am a dynamic and results-oriented customer-focused professional with a proven ability to drive customer satisfaction and business success. With a strong background in identifying and addressing client needs, I excel at developing and executing strategies that enhance customer experiences and build long-lasting relationships with key stakeholders. My leadership experience includes managing high-performing teams to consistently meet and exceed business objectives. I bring a strong analytical mindset, combining strategic thinking with data-driven decision-making to solve complex problems. Passionate about fostering a positive, customer-centric culture, I am committed to delivering exceptional service and driving sustainable growth.

Experience

1. Sr Client Success Manager

   HUNGRY

   Feb 2026 — Present · Boston, MA, US

   HUNGRY is revolutionizing workplace dining with an unwavering commitment to obsessive hospitality and flawless execution. Founded in 2016 by entrepreneurs Eman Pahlavani and Jeff Grass, HUNGRY connects corporate offices in 19 cities across the United States and Canada with top-tier chefs and local restaurants to deliver extraordinary culinary experiences. From large-format catering and memorable events to individually packaged group meals, snacks, and pantry solutions, HUNGRY ensures every detail is thoughtfully handled to prioritize quality and convenience. Rooted in a mission of social responsibility, HUNGRY fosters local economic growth while embracing eco-friendly practices. The company goes even further, donating one meal for every two purchased, making a tangible impact on communities nationwide, as it has already donated over 3 million meals to date. Own and manage a portfolio of client accounts driving retention, renewals, and expansion opportunities Conduct regular business reviews and engagement meetings with client decision-makers, including C-Level executives, to align on goals and identify opportunities for growth Develop strategic account plans to increase client adoption, expand services (e.g. adding new service days, new products, new markets), and maximize revenue Partner with Sales on upselling/cross-selling strategies and negotiate contract renewals to secure long term commitments Monitor account health, track satisfaction metrics, and proactively address churn risks through tailored success plans Collaborate with Partnerships and Operations to ensure flawless delivery, high client satisfaction, and strong program performance Provide insights and feedback from clients to internal teams to improve product offerings, service delivery, and customer experience Serve as a trusted client advocate while balancing HUNGRY’s business objectives for a win-win partnership

Education

• Columbia-Greene Community College

  Associate's degree, Criminal Justice

• Point Park University

  Bachelor of Science, Intelligence and National Security

• Point Park University

  Bachelor of Science - BS, Criminal Justice/Law Enforcement Administration

• Schenectady High School

  High School Diploma, General Studies

  1999 — 2003

Skills

• Forklift Operator
• Research
• Strategic Planning
• Cold Calling
• Customer Service
• Microsoft Outlook
• Leadership
• Market Research
• Social Media
• Training
• Customer Satisfaction
• Data Entry
• Account Management
• Microsoft Word
• Analytical Writing
• Customer Engagement
• Marketing
• Sales Process
• Powerpoint
• Microsoft Excel
• Microsoft Office
• Sales
• Retail
• Management
• Team Building
• Outlook
• Sales Management
• Inventory Management
• Coaching
• Operations Management
• Time Management