Matthew Neal Miller
Principal Security Program Manager and Customer Engagement Portfolio Lead - Product Security at Red Hat
- Role
- Principal Security Program Manager and Customer Services Portfolio Lead - Product Security at Red Hat
- Location
- Washington, WA, US
- LinkedIn followers
- 500 followers
About Matthew Neal Miller
Developed forward-looking strategies and executed impactful solutions across Technology and AI, Change Management and Transformation, and Strategic Planning and Communications. Currently taking coursework in AI through MIT.
Experience
Principal Security Program Manager and Customer Services Portfolio Lead - Product Security
Apr 2020 — Present · Washington, DC, US
Customer Services Portfolio Lead:Spearheaded strategic AI security initiatives, including the development, testing and launch of \"Ask Red Hat,\" a customer self-service tool, demonstrating leadership in cutting-edge security solutions. Drove customer satisfaction with security services, elevating Red Hat\'s security brand as a market differentiator and directly contributing to higher IBM parent company revenue. Resolved global customer security issues and escalations, and provided guidance for Sales, Consulting, and Customer Support teams.Operations, Data, Tools and Reporting:Led requirements design and development for security tooling across Security Vulnerabilities, Attestation, Secure Software Development Lifecycle, and Software Bill of Materials. Ensured compliance with customer and government requirements by implementing tools that provide better security data and reporting for Red Hat\'s offerings.Red Hat Enterprise Linux and Red Hat Developer:Accelerated product security health for core offerings by serving as the key liaison between engineering, customer support, and product teams. Guaranteed timely release of security fixes and strategic feature enhancements to address cybersecurity vulnerabilities and product upgrades.Red Hat Supply Chain Security:Significantly strengthened the Supply Chain Security Program by managing CI/CD tool usage reporting and ensuring compliance with security policies across the product portfolio in response to global events.
Education
The Johns Hopkins University
Master of Business Administration (MBA)
Georgetown University
Change Management Advanced Practitioner Certification
Wesleyan University
Bachelor of Arts (B.A.)
Oxford University
Visiting Undergraduate Student
Skills
- Strategic Communications
- Strategy
- Consulting
- Proposal Writing
- Management Consulting
- Program Management
- Organizational Development
- Government
- Strategic Planning
- Information Technology
- Management
- Business Analysis
- Policy
- Performance Management
- Leadership
- Business Development
- Financial Modeling
- Budgets
- Governance
- Business Strategy
- Business Transformation
- Change Management
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