Matthew Gagnon
Chief Operating Officer @Flo Digital Marketing & Consulting
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WORK HISTORY
Chief Operating Officer @Flo Digital Marketing & Consulting
Cape Coral, FL, US
As the Chief Operating Officer (COO) at a rapidly expanding digital marketing & consulting firm, I spearhead operational excellence, leveraging my 20+ years in process improvement and operations. From nurturing client relationships to empowering teams and managing finances, I drive growth initiatives, ensuring streamlined operations to fuel our growth while keeping the service to our clients front if mind. With a relentless focus on innovation and efficiency, I lead initiatives that propel our firm to new heights, positioning us as leaders in the ever-evolving digital marketing and consulting landscape.
EDUCATION
American International College
Master of Business Administration, Business Management, Business Administration, Marketing
StraightLine Performance Solutions - Lean Six Sigma
Black Belt Certification
Holyoke Community College
Associates in Science, Sport Management, Management
StraightLine Performance Solutions - Lean Six Sigma
Green Belt Certification, Lean Six Sigma
Westfield State University
Bachelor of Science, Business Management, Business Administration, Marketing
SKILLS
ABOUT MATTHEW GAGNON
As the Chief Operating Officer (COO) of a dynamic digital marketing and consulting firm, I bring over 20 years of experience in driving operational excellence and fostering strategic growth. I specialize in leveraging process improvement methodologies to streamline operations and optimize client service delivery. With a keen focus on nurturing client relationships and empowering teams, I spearhead initiatives to fuel our firm\'s expansion while maintaining a client-centric approach. My background in enterprise-wide program management, project management, process improvement and customer service further enhances my ability to lead initiatives that propel our firm to new heights in the ever-evolving digital landscape. Specialties: Lean Six Sigma (LSS) Deployment, Business Transformation, Organizational Behavior, LSS Black Belt Project Facilitation, LSS Mentoring, Data Analysis, Requirements Gathering, Problem Solving, Management, Negotiation, Process Modeling and Value Stream Mapping.PowerPoint, Excel, Visio, Word, and Outlook.
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