Matthew Gagnon

Chief Operating Officer @Flo Digital Marketing & Consulting

Cape Coral, FL, US
MOBILE NUMBERS
+14•••••••94

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WORK HISTORY

Dec 2020 — Present

Chief Operating Officer @Flo Digital Marketing & Consulting

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Cape Coral, FL, US

As the Chief Operating Officer (COO) at a rapidly expanding digital marketing & consulting firm, I spearhead operational excellence, leveraging my 20+ years in process improvement and operations. From nurturing client relationships to empowering teams and managing finances, I drive growth initiatives, ensuring streamlined operations to fuel our growth while keeping the service to our clients front if mind. With a relentless focus on innovation and efficiency, I lead initiatives that propel our firm to new heights, positioning us as leaders in the ever-evolving digital marketing and consulting landscape.

EDUCATION

2005 — 2009

American International College

Master of Business Administration, Business Management, Business Administration, Marketing

2010 — 2010

StraightLine Performance Solutions - Lean Six Sigma

Black Belt Certification

2000 — 2002

Holyoke Community College

Associates in Science, Sport Management, Management

2009 — 2009

StraightLine Performance Solutions - Lean Six Sigma

Green Belt Certification, Lean Six Sigma

2002 — 2004

Westfield State University

Bachelor of Science, Business Management, Business Administration, Marketing

SKILLS

Problem SolvingNegotiationOutlookWordVisioData AnalysisSix SigmaExcelMicrosoft OfficeAnalytical SkillsCall CenterBusiness Process ImprovementProcess ImprovementRequirements GatheringInsuranceCustomer RelationsMicrosoft ExcelPowerpointStrategic PlanningCustomer SatisfactionTrainingStrategyCustomer ServiceMicrosoft WordBusiness AnalysisMentoringLeadershipAnalysisCall Centers

ABOUT MATTHEW GAGNON

As the Chief Operating Officer (COO) of a dynamic digital marketing and consulting firm, I bring over 20 years of experience in driving operational excellence and fostering strategic growth. I specialize in leveraging process improvement methodologies to streamline operations and optimize client service delivery. With a keen focus on nurturing client relationships and empowering teams, I spearhead initiatives to fuel our firm\'s expansion while maintaining a client-centric approach. My background in enterprise-wide program management, project management, process improvement and customer service further enhances my ability to lead initiatives that propel our firm to new heights in the ever-evolving digital landscape. Specialties: Lean Six Sigma (LSS) Deployment, Business Transformation, Organizational Behavior, LSS Black Belt Project Facilitation, LSS Mentoring, Data Analysis, Requirements Gathering, Problem Solving, Management, Negotiation, Process Modeling and Value Stream Mapping.PowerPoint, Excel, Visio, Word, and Outlook.

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