Matthew Martin
Product Operations Specialist @Muck Rack
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WORK HISTORY
Product Operations Specialist @Muck Rack
Product Operations Specialist (muckrack.com) Oversee the user issues process, picking up new tickets to prioritize, assign to engineering squads, and work alongside Product Managers to escalate and work to resolve with engineers Own QA for new and existing features, including back-end code changes, creating a way to track and organize that QA feedback and surface bugs to the relevant engineers for resolution Regularly queried our database with SQL to generate reports for users and internal teams Various other tasks as required by the business: AI disclosure reports, creation of a QA process for evaluating AI models, and more Picked up Production Support responsibilities, including on-call performance reports, updating internal and external Status pages, and monitoring many of our worker queues using Loki Grafana, Datadog, and more
EDUCATION
SalesOrg.io
Tech Sales
University of Oklahoma
Bachelor's of Journalism, Advertising
ABOUT MATTHEW MARTIN
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