Matthew Lind
Delivering Recurring Impact through CS and Revenue Operations | Gainsight Architect | Builder of Better People, Playbooks, Processes, Platforms & Communities | Champion of Impactivity | #ReadyToWork
- Role
- Founder & Principal Consultant at Impactivity
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Matthew Lind
My passion: Helping colleagues by clearing the blockers and architecting the frameworks they need to be their best, and building communities to \"scale myself\" and help others do the same.Data-driven and operationally minded, I\'m at my best when my colleagues are at theirs. Building repeatable processes, analyzing data and strengthening cross-departmental collaboration. Knocking down blockers so that Tools, Process and Data go beyond information and to insights, then outcomes, then impact. That\'s the path to IMPACTIVITY.Lead author of CS Ops training and certification path, to inspire new entrants to CS/CS Ops and accelerate current advanced practitioners toward more success.Salesforce- and Gainsight-certified; I do geek out getting process, tools and data to harmonize.
Experience
Founder & Principal Consultant
Nov 2022 — Present · Austin, TX, US
Education
Calvin University
Bachelor of Arts, Double Major: Business and Psychology
1991 — 1995
Skills
- Public Speaking
- Technical Support
- Business Analysis
- Process Improvement
- Risk Management
- Team Management
- Management
- Team Building
- Data Center
- Spredfast
- Leadership
- Cross-Functional Team Leadership
- Software Documentation
- Social Media
- Root Cause Analysis
- Cloud Computing
- Saas
- Analytics
- Business Process Improvement
- Change Management
- Start-Ups
- Visio
- Social Media Measurement
- Vendor Management
- Business Process
- Team Leadership
- Salesforce.com
- Project Management
- Customer Service
- Product Management
- Enterprise Software
- Problem Solving
- Social Media Monitoring
- Call Centers
- Software as a Service (Saas)
- Customer Success
- Program Management
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