Matthew Perry

About Matthew Perry

Driven by Service | Grounded in Leadership | Focused on ExcellenceI’m a Cincinnati native, proud Bearcat, and combat veteran with a deep commitment to service and continuous growth. My career spans operational analysis, project management, fraud investigation, and law enforcement—each role reinforcing my core values of integrity, accountability, and mentorship.After nearly 8 years in the U.S. Army, I transitioned into civilian leadership roles, currently serving as a Senior Operations Analyst at Worldpay. In this role, I focus on data-driven decision-making, process optimization, and strategic planning to enhance operational efficiency and customer experience.Previously, as a Call Center Manager II, I led the expansion of our US Digital team, driving significant growth through targeted initiatives and a culture of excellence.Core Competencies:Operational Analysis & Strategic PlanningProject Management & Process ImprovementFraud Investigation & Risk MitigationMilitary Leadership & Staff CoordinationMentorship & Trust BuildingI believe in learning something new every day and fostering environments where teams thrive. Recognition for our work has come through multiple honors, but the real reward is seeing our impact on customer experience and team development.Outside of work, I’m checking off my “Cincy To-Do” list, volunteering, staying active in the gym, and walking my dog, Frank Sinatra.Let’s connect—whether it’s for business, mentorship, volunteering, or to talk about the Bengals’ next Super Bowl run (audacious, but possible!).

Experience

1. Senior Operations Analyst

   Worldpay

   Apr 2025 — Present · Cincinnati, OH, US

   Drive data-backed decision-making and process improvement initiatives within dispute operations, optimizing workflows and enhancing customer satisfaction• Analyze operational metrics, identify performance opportunities, and collaborate with cross-functional partners to implement scalable solutions• Lead strategic planning efforts to streamline digital support experiences and reduce operational friction

Education

• University of Cincinnati

  Master of Science - MS, Criminal Justice, Military Science, Business Leadership

  2016 — 2017

• University of Cincinnati

  Bachelor of Science (BS), Criminal Justice, Psychology

  2010 — 2013

• U.S. Air Force Institute of Technology

  Advanced Cyberspace Education

  2017 — 2017

Skills

• Security Awareness
• Goal-Oriented
• High Achiever
• Air Assault Operations
• Develops Others
• Decisiveness
• Investigation
• Asset Protection
• Customer Service
• Fraud
• Criminal Investigations
• Operational Planning
• Air Assault Operations
• Sling Load Operations
• Risk Management
• Credit Cards
• Personnel Management
• Physical Security
• Rappelling
• Operational Risk Management
• Credit
• Leadership
• Private Investigations
• Risk Assessment
• Airborne Operations
• Fraud Detection