Matthew Bonham
Customer Support & Technical Support leader with Fintech & SaaS expertise. I build high-performing teams, drive exceptional service, and optimize operations to enhance customer experience and business success.
- Role
- Manager of Support Account Management at Bentley Systems
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Matthew Bonham
I turn customer support teams into high-performing, customer-obsessed powerhouses—without…
Experience
Manager of Support Account Management
Apr 2025 — Present
I successfully lead a remote team of Support Account Managers, focusing on growth and development initiatives. • Championing various projects to enhance the visibility of the SAM organization within the company. • Engage in career growth discussions with team members, promoting their professional development. • Collaborate with cross-functional teams to ensure customer issues remained a priority, driving forward movement.
Education
University of Nebraska
Music Education
1995 — 2001
Skills
- Credit Cards
- Strategic Partnerships
- E-Commerce
- Call Centers
- Team Leadership
- Customer Satisfaction
- Payments
- Customer Service
- Networking
- Analytics
- Salesforce.com
- Mobile Devices
- Customer Experience
- Management
- Marketing
- Project Management
- Time Management
- Leadership
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