Matthew L.
Customer Experience Strategy | Product & Program Management | Research & Evaluation
- Role
- Acting Supervisory Program Analyst, Multi-channel Experience Office at Internal Revenue Service
- Location
- Albany, NY, US
- LinkedIn followers
- 500 followers
About Matthew L.
CX professional with experience in customer research, strategic planning, education and communications experience in federal government, cultural institutions, and non-profits. Strength in data analytics, educational outreach, and project management. Skilled at team management and partnership development.
Experience
Acting Supervisory Program Analyst, Multi-channel Experience Office
May 2024 — Present · Albany, NY, US
Education
University of Cambridge
Master of Philosophy (M.Phil.), History of Art and Architecture
2013 — 2014
Sweet Briar College Junior Year in Paris, France
Art History, French Literature, & Photography
2010 — 2011
Kenyon College
Bachelor of Arts (B.A.), Art History & French Area Studies
2008 — 2012
Museum Leadership Institute
Certificate of Completion - Next Gen
2018 — 2018
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