Matthew Swanson
Vice President of Operations @North Country
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WORK HISTORY
Vice President of Operations @North Country
Minneapolis, MN, US
Promoted to VP of Operations to lead processes, systems, and training to optimize the customer experience and maximize business performance and serve as a key member of the Senior Leadership Team, reporting directly to the CEO.Key initiatives:Introduced numerous technology tools and solutions in different areas focusing on removing information silos and boundaries and improving customer experience.Supervised customer-facing POS engagements annually with revenues of $40M+.Steered different operational initiatives based on process improvements and enhancing customer satisfaction resulting in significant annualized savings.
EDUCATION
Penn State University
Master’s Degree, Project Management
Capella University
Bachelor’s Degree, Business Administration and Management, General
SKILLS
ABOUT MATTHEW SWANSON
I make big ideas happen.With decisive action, strategic vision, and tireless energy, I offer an impeccable track record, strong business acumen, entrepreneurial mindset, and expertise working with technology companies in operational and client-facing roles tackling the most demanding business challenges.My name is Mathew Swanson; I am a VP of Operations, product owner, technology enthusiast, and business innovator with 17+ years of experience working for industry-leading corporations. I am skilled in creating and executing operational strategies, streamlining processes, enhancing customer experiences and delivering superior ROI.Being a growth-focused executive whose thorough knowledge of business has helped technology companies weather global market challenges and emerge thriving, I\'ve gained repeated success through increasing operational excellence by personally driving numerous process improvements, challenging projects and strategic technology initiatives. Along the way, I\'ve built a reputation as aresourceful manager, team builder, and problem solver who confronts challenges head-on and adeptly makes smart decisions that resonate within companies while simultaneously investing in my teams and culture.As an individual, highly technical, analytical and organized, I am agile in fast and ever-changing environments. I possess a hands-on leadership style with the ability to influence and lead change, build organizational talent and motivate teams to peak performance with notable contributions to profitability and customer satisfaction.A divergent, strategic thinker and collaborative solution finder, my passion for helping them design and implement technology solutions that help companies achieve their goals is only surpassed by my passion for spending quality time with my family.My academic background includes a master\'s degree in Project Management from Penn State University and a bachelor\'s degree in Business Administration and Management from Capella University. I also hold multiple technical, project management, and process improvements certifications and advanced degrees, and I have been a speaker at conferences and seminars on technology, industry trends, cybersecurity, and related topics.Specialties: Product Development | Strategic Planning | Software Industry | MSP Community | Product Strategy | Project Management | Business Strategy | Roadmap Strategy
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