Matthew Knudson

About Matthew Knudson

Experienced Technical Support Engineer with a demonstrated history of working in the information technology and services industry. Excellent customer service skills with experience in Backup and Recovery systems (Avamar and Data Domain) as well as Dell Technologies VPLEX storage appliance. I am on the Board and a member of the Veterans and Supporters Employee Resource Group (ERG).I was honorably discharged as a Sergeant from the United States Marine Corps in 2001 after serving for 8.5 years.

Experience

1. Technical Support Engineer - Quality Lead

   Dell Technologies

   May 2019 — Present · Draper, UT, US

   Customer Service – VPLEX Quality LeadReview Technical Support Engineers’ Service Requests to provide helpful feedback and recommendations to improve customer communication.• Review Service Requests to check for SR workflow compliance• Assist in developing team best practices• Conduct one-on-one meetings with TSEs• Assist with technical escalations

Education

• Utah Valley University

  Bachelor of Science, Information Technology; NetAdmin & Security

  2004 — 2010

Skills

• Excel
• Network Security
• Technical Writing
• Windows 7
• Operating Systems
• Microsoft Office
• Visio
• Linux
• Customer Service
• Training
• Testing
• Computer Hardware
• Troubleshooting
• Security
• Management
• Internet Protocol Suite (Tcp/Ip)
• Windows
• Network Administration
• Xp
• Hardware
• Problem Solving
• Vmware
• Tcp/Ip
• Microsoft Excel
• System Administration
• Servers
• Windows Xp