Matthew Kell
Customer Success Operations Director at Autodesk, Inc.
- Role
- Consulting Operations Director at Autodesk
- Location
- Petaluma, CA, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Matthew Kell
Building effective services practices in technology companies who value customer success.
Experience
Consulting Operations Director
Feb 2005 — Present
Operations Director for a worldwide $85M consulting practice focused on driving adoption of Autodesk’s design and visualization products in the Manufacturing, Film & Game and AEC industries.
Skills
- Project Management Methodology
- Sales Compensation Design and Administration
- Crm Implementation for Consulting Opportunity Management and Forecasting
- Psa Implementation and Management (Tenrox, Openair, Sap Project Systems)
- Call Center Management and Performance Analysis
- Consulting Practice and Project Performance Analysis
- Support Program Design and Implementation
- Product Adoption Impact and Customer Success Metrics
- Revenue Recognition
- Deal Flow, Deal Review and Governance
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