Matthew Richard
Manager, End User Services @Workplace Safety and Insurance Board (WSIB)
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WORK HISTORY
Manager, End User Services @Workplace Safety and Insurance Board (WSIB)
Toronto, ON, CA
EDUCATION
Microsoft Learn
MS-900
Emergency Management Ontario
IMS 300 - Intermediate Incident Management System, Crisis/Emergency/Disaster Management
Honda Learning Center
Managing Performance
Emergency Management Ontario
EM 125 - Exercise Programs: An Introduction
Microsoft Learn
AZ-900
Canadian Management Center
Certificate, Management Skills for New Supervisors and Managwr
Lynda eLearning
Project Management: Technical Projects
Pinnacle Online Training Ltd.
Canada’s Anti-Spam Legislation (CASL), Canada’s Anti-Spam Legislation (CASL)
Emergency Management Ontario
EM 200 - Basic Emergency Management (BEM), Crisis/Emergency/Disaster Management
Emergency Management Ontario
EM 131 - Accessible Customer Service for Emergency Responders
Amazon
AWS Cloud Practitioner Essentials (Second Edition), Amazon Cloud Fundamentals
The Compassionate Geek: Mastering Customer Service for I. T. Professionals
Certificate, Customer Service for I. T. Professionals
SKILLS
ABOUT MATTHEW RICHARD
I am a highly skilled and self-driven professional who has established proven management and leadership experience in the Information Technology field. I have a reputation for my interpersonal, communication and presentation skills, and for successfully coaching and developing people. I have been instrumental in driving large complex projects for business growth, process optimization and cost reduction initiatives as well as talent acquisition and retention.
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