Matthew Hines

About Matthew Hines

Results oriented professional with extensive experience managing client relationships. project management, business analysis, design, development, testing, implementation, training, documentation and post-production support of complex applications, processes and projectsBroad knowledge of pharmaceutical healthcare industry gained through 15 years of research and collaboration with business units including: Finance, Mail Pharmacy Operations, Inventory Management, Strategic Procurement, Enrollment / Eligibility, Customer Care, eBusiness, Marketing, Member Communications, Account Management, Sales and Claims AdjudicationStrong interpersonal skills, highly adept at diplomatically facilitating discussions and negotiations with clients, vendors and colleaguesPracticed in gathering, managing and documenting business requirements, and transforming them into application solutions and system improvements that increase productivity and reduce cost while maximizing customer satisfaction and solution ownership

Experience

1. Manager - Business Operations

   CoverMyMeds

   Oct 2021 — Present · Columbus, OH, US

Education

• Rensselaer Polytechnic Institute

  BSME, Mechanical Engineering / Design

  1988 — 1992

• W. P. Carey School of Business – Arizona State University

  MBA, Supply Chain

  2001 — 2003

• W. P. Carey School of Business – Arizona State University

  MSIM, Information Management

  2001 — 2003