Matt Chambers

About Matt Chambers

I am a customer success professional and a former university educator passionate about writing, technology, and kindness.

Experience

1. Enterprise Customer Success Manager

   Superhuman

   Oct 2024 — Present

   As a member of the Grammarly for Education team, I help integrate the Grammarly product into higher education institutions to help solve some of their toughest challenges- Own all aspects of the customer life cycle post-sales for my assigned book of business, ensuring a harmonious blend of customer satisfaction and successful activation- Own the renewal motion for my customers, including pricing negotiations- Partner closely with the Sales team to drive expansion and cross-sell opportunities- Successfully onboard Grammarly for Education customers by training them on the available tools, determining how Grammarly can help them meet their objectives, and creating a plan based on their goals- Conduct regular account reviews, sharing metrics and insights to ensure customers receive maximum value- Drive account usage through feature adoption- Understand the technical and business aspects of each customer- Create and manage feedback loops and gather actionable insights to inform the product roadmap- Ensure high levels of customer satisfaction within my assigned Grammarly for Education accounts- Contribute to content and process improvements across the customer lifecycle to continually improve the customer experience.

Education

• University of Kent

  Bachelor's Degree, English and American Literature

  2005 — 2008

• University of Kent

  Master's Degree, English and American Literature

  2008 — 2009