Matt Knepper

About Matt Knepper

With over 20 years of experience in customer success, account management, and team leadership, I am passionate about helping people and organizations achieve their full potential. I am the Senior Living Customer Success Lead at PointClickCare, the leading cloud-based care collaboration network in North America. As Senior Living Customer Success Lead, I lead our go to market planning and execution in customer success to deliver value, satisfaction, and loyalty to our Senior Living customers. I leverage my strengths in people leadership, problem solving, collaboration, and strategic thinking to drive results through strong relationships, effective communication, data-driven insights, and process improvement. I am committed to serving, empowering, and developing others, as well as myself, through a growth mindset and personal accountability.

Experience

1. Senior Living Customer Success Lead

   PointClickCare

   Feb 2023 — Present · Appleton, WI, US

Education

• University of Wisconsin-La Crosse

  Bachelors, Public Relations & Organizational Communication

  1998 — 2002

Skills

• Cold Calling
• Leadership
• Account Management
• Budgets
• Sales Process
• Healthcare
• Business Development
• Performance Management
• Crm
• Team Building
• Management
• Solution Selling
• Competitive Analysis
• Direct Sales
• Contract Negotiation
• Selling
• Sales Management
• Strategy
• Building Relationships
• Project Management
• Sales Operations
• Customer Satisfaction
• New Business Development
• Sales Presentations
• Manufacturing
• Sales
• Cross-Functional Team Leadership
• Consultative Selling
• Strategic Planning
• Sourcing