Matthew Hughes

About Matthew Hughes

Detail-oriented, high energy individual that is professionally focused on Guest Services, Hospitality, Tourism, and Transportation. I work daily to grow for the better in both my personal life and around the workplace. Love to help others uncover and develop ways to succeed, as well as creating opportunities for myself to do the same.

Experience

1. Crew Support Coordinator, Flight Attendant and Brand Ambassador

   Delta Air Lines

   Mar 2017 — Present · Orlando, FL, US

   Flight Attendant for Delta Air Lines based in Orlando, FL. Crew Support Coordinator/Social Media Moderator, assisting with real-time needs of over Flight Attendants via virtual platforms.Delta Brand Ambassador, representing the organization at company-sponsored events throughout the world and in photo and video media shoots. Active tester of new and emerging frontline-facing guest service and mobile communication technologies during the performance of job duties while also participating in voluntary feedback groups. Over four years of experience as a Technical Facilitator within In-Flight Service Learning department, actively trained new Flight Attendants to perform the role and evaluated existing Flight Attendants in a variety of recertification exercises. Supported multiple other learning initiatives within the department and worked directly with curriculum design teams and leadership to develop, update and implement new programs across two onsite training centers.Member of small, cross-divisional operational coordinator team for nine major internal frontline company-wide employee engagement events throughout 2019.While on board the aircraft, works primarily in leadership position with other crew members as the Flight Leader.Returned to the organization after choosing to depart in September 2015 (following 18 months of service) to pursue other opportunities - please see below.

Education

• University of Central Florida

  BS, Hospitality Management

  2005 — 2010

Skills

• Social Media
• Social Networking
• Itil V3 Foundations Certified
• IT Infrastructure Management
• Facebook
• Kronos Wfc
• Planograms
• Game Design
• Workforce Management
• Retail
• Video Games
• Online Moderation
• Training
• Digital Marketing
• Technical Analysis
• Mmo
• Content Management
• Management
• Social Media Marketing
• Community Management
• Community Sites
• Customer Loyalty
• Online Gaming
• Leadership
• Financial Services
• Technical Support
• Team Leadership
• Customer Service
• Online Marketing
• Community Building
• Stock Control
• Kronos Timekeeping