Matthew McArdle
Director, Sales and Support Operations
- Role
- Director, Sales and Support Operations at Henry Schein
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Matthew McArdle
I am a national customer and sales operations leader, guiding 200+ team members and driving measurable improvements in efficiency, growth, and performance across complex, matrixed organizations.With deep expertise in sales, operations, technology and contact center management, I combine operational discipline with a people-first leadership style. My experience also spans outside and inside sales, P&L management, and technology integration. In recent years, I’ve led initiatives in AI, automation, and advanced analytics, leveraging emerging technologies to streamline processes, enhance customer experience, and enable teams to consistently exceed goals.Passionate about unlocking potential in both people and systems, I thrive at the intersection of customer experience, sales execution, operational excellence, and AI innovation.
Experience
Director, Sales and Support Operations
Sep 2023 — Present · US
National team leader responsible for US customer service and sales operations business units totaling 200+ team members ($15m+ budget). Together, we support the generation of $7B in revenue.Technology leader responsible for the evaluation and implementation of artificial intelligence (AI), robotic process automation (RPA), and CRM for a 600+ team member sales/customer operations organization.
Education
Nazareth University
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services
The Johns Hopkins University
Master of Science - MS, Organizational Leadership
MIT Professional Education
AI Certification, Applied Agentic AI for Organizational Transformation
2025
Cornell University
Executive Sales Growth and Operations Certificate
Skills
- Interpersonal Relationships
- Sales Management
- Time Management
- Sales
- Social Media
- Social Media Marketing
- Networking
- Interpersonal Communication
- Management
- Team Building
- Consulting
- Project Management
- Social Networking
- Team Leadership
- Intercultural Communication
- Recruiting
- Computer Proficiency
- Marketing
- Leadership
- Public Speaking
- Strategic Partnerships
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