Matthew Harvey
Member Experience Assistant Manager @Wright-Patt Credit Union
Marysville, OH, US
EMAILS
m••••••@wpcu.coop
MOBILE NUMBERS
+15•••••••29
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WORK HISTORY
Feb 2024 — Present
Member Experience Assistant Manager @Wright-Patt Credit Union
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Columbus, OH, US
Partner with senior leadership to improve member experience scores and streamline escalations. • Designed and implemented a 12-month strategic roadmap to align call center improvements with organizational goals. • Mentored senior representatives and assistant managers, strengthening leadership pipeline and team capability.
EDUCATION
N/A
Salem high school, salem Virginia
High School Diploma
ABOUT MATTHEW HARVEY
I’ve built performance systems that scaled across 120-agent contact centers, developed…
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