Matthew Gauch

About Matthew Gauch

Extensive experience as a creative and skilled troubleshooter, with comprehensive skills working in a support organization on enterprise customers’ NAS, SAN and more recently hyperconverged and webscale environments. An ability and desire to quickly learn new technologies and products, and a keen sense of communication skills necessary to interact with a wide audience including developers and customer executives.Specialties:• OS and System Administration experience: Data ONTAP (NetApp), Linux, Windows, VMware• Networking and file serving protocol experience: TCP/IP, CIFS, NFS, iSCSI, FTP• Experience with network packet capture and analysis, understanding of layer 2/3 protocols• Certifications: NCDA, NSS, NPP, VCP5-DCV, RHCSA

Experience

1. Senior Staff Systems Reliability Engineer

   Nutanix

   Feb 2019 — Present · Durham, NC, US

   Provide technical leadership and contribute to multiple technical areas within Nutanix• Act as a global technical resource for multiple product features, architectural components, and non-Nutanix technologies• Develop customer facing documentation• Focal point for escalated customers and complex issues• Perform deep dives/technical reviews for stuck cases and RCAs• Work with engineering to drive product improvement• Participate in recruiting and interviewing• Demonstrate company values and principles by example• Serve as a mentor for other SREs• Lead case avoidance/deflection efforts and identify and fill gaps in team capabilities• Develop and provide global training

Education

• Rochester Institute of Technology

  Bachelor's, Information Technology

  2000 — 2003

• North Carolina State University

  MCS, Computer Science

  2004 — 2007

Skills

• Storage Management
• Virtualization
• Storage Virtualization
• Solution Architecture
• Solaris
• Operating Systems
• Computer Hardware
• Storage
• Tcp/Ip
• Windows
• Ldap
• Internet Protocol Suite (Tcp/Ip)
• San
• Storage Area Networks
• Software Development
• Software Engineering
• Nas
• Enterprise Architecture
• Vmware
• Linux
• Netapp
• Storage Area Network (San)
• Hardware
• Iscsi
• Ds4000
• Network-Attached Storage (Nas)
• Network Attached Storage
• Fibre Channel
• Cloud Computing