Matt Fredericks

About Matt Fredericks

I\'m a technology executive with 20+ years leading large-scale IAM, engineering…

Experience

1. Executive Director, Identity and Access Management (Iam)

   JPMorganChase

   Dec 2018 — Present · OH, US

   Identity & Access Management Leader | Identity Governance, Authentication & Authorization | Driving Innovation, Compliance & User ExperienceProven IAM operations professional with progressive leadership roles, most recently in Identity Governance (IGA) overseeing 28 enterprise applications, including Joiner/Mover/Leaver workflows, Certification technologies, and SailPoint. Formerly led LDAP services with end-to-end accountability for operational excellence, technology evolution, and user experience across global identity services.Key Achievements & Impact:Solution Leadership & Compliance – Partnered with architecture, engineering, and product teams to design enterprise IAM solutions, publish global standards, and align processes with regulatory requirements—delivering a 100% success rate in identity lifecycle execution (including terminations).Data-Driven Innovation –Applied machine learning to accelerate support outcomes; co-applicant on a U.S. Patent for innovative IAM support automation.Achieved a 30% annual reduction tickets/year) in end-user password and authentication issues.Built a telemetry and data analytics program leveraging AI/ML to detect early outage indicators—preventing 3 major incidents in one year.People & Culture Leadership – Champion of continuous learning and career growth: led certification initiatives, presented at enterprise-wide demo days, and created internal training programs to upskill IAM teams.Core Skills:Identity Governance (IGA) · Authentication & Authorization · Active Directory · SailPoint · Machine Learning & AI in IAM · Site Reliability Engineering (SRE) · Data Analytics · Operational Excellence · User Experience (UX) · AWS · Global Delivery · Cross-functional Collaboration · Strategic Initiatives · Agile Methodologies · IT Infrastructure Management · Organizational Leadership · Performance Metrics

Education

• Dalhousie University

  BBA, Management Information Systems

  1993 — 1997

Skills

• Powershell
• Software Development Life Cycle (Sdlc)
• IT Management
• Email Management
• Cloud Computing
• Virtualization
• Citrix
• Infrastructure
• Blackberry
• Vendor Management
• Microsoft Technologies
• Active Directory
• Windows Server
• Service Delivery
• IT Operations
• Business Continuity
• Sharepoint
• Servers
• Crm
• Itil
• Troubleshooting
• IT Strategy
• Lotus Domino
• Data Center
• Sdlc
• Solution Architecture
• IT Service Management
• Strategy
• Microsoft Exchange
• Messaging
• Customer Relationship Management (Crm)
• Leadership
• Incident Management
• Vmware
• Security
• Enterprise Software
• Enterprise Architecture
• Management
• Lotus Notes
• Integration