Matt Fingerhut

Chief Customer Officer | Operating Executive | Culture Accelerator

Role: Senior Vice President, Customer Success at Lytx, Inc.
Location: Seattle, WA, US
LinkedIn followers: 500 followers

General Business & ManagementView LinkedIn profile

About Matt Fingerhut

Senior B2B SaaS operating executive with three decades leading customer success, services, andsupport organizations at global scale. Proven track record improving retention, expansion, and cost-to-serve through KPI-driven operating models and lifecycle redesign. Former CCO and SVP with P & Laccountability across public and private companies including Microsoft, Salesforce, Hootsuite, and Lytx.Experienced partnering with CEOs and executive teams to diagnose operational gaps and implementplaybooks that improve GRR, NRR, margin, and lifetime value. Particularly effective at improvingretention and expansion while reducing cost-to-serve and increasing operating predictability.

Experience

Senior Vice President, Customer Success
Lytx, Inc.
Mar 2024 — Present
Heads the customer and partner success, analytics, enablement and commercial operations organizations for Lytx, the global leader in video safety and video telematics. We protect drivers, reduce costs, and drive operational efficiencies for thousands of fleets worldwide.

Education

Stanford University
BA, International Relations

Skills

Executive Management
Solution Selling
Software Project Management
Crm
Strategy
E-Commerce
Cloud Computing
Professional Services
Outsourcing
Mobile Devices
Business Development
Security
Enterprise Software
Leadership
Business Alliances
Business Intelligence
Analytics
Business Strategy
Vendor Management
Channel Partners
Product Marketing
Program Management
Product Management
Demand Generation
Customer Experience Management
Management
Team Leadership
Cross-Functional Team Leadership
Sales Enablement
Business Process
Partner Management
Integration
Team Management
Strategic Partnerships
Professional Mentoring
Competitive Analysis
Project Management
Technical Leadership
Start-Ups
People-Oriented

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