Matthew England
Assistant Operations Manager @12 Oaks Parking
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WORK HISTORY
Assistant Operations Manager @12 Oaks Parking
NC, US
Direct and motivate a cross-functional team of valets, shuttle drivers, and bell staff to deliver seamless, high-quality service.Streamline daily operations including scheduling, reporting, fuel tracking, and overtime management to boost efficiency and reduce costs.Oversee shuttle scheduling and coverage while training drivers to meet evolving guest and business needs.Build strong partnerships with hotel leadership and ensure smooth coordination on parking charges, amenity deliveries, and guest logistics.Coach and develop team members with a focus on accountability, performance, safety, and customer service excellence.Resolve guest issues quickly and professionally to protect relationships and strengthen brand reputation.Lead incident response and safety protocols with urgency and precision.Represent the company in meetings and collaborate on strategies to elevate service quality and front-end operations.
EDUCATION
Tri-County Community College
Entrepreneurship/Entrepreneurial Studies
CourseCareers
Technology Sales, Sales Development Specialization
Western Governors University
Bachelor's degree, Data Analytics
DataCamp
Business/Office Automation/Technology/Data Entry
ABOUT MATTHEW ENGLAND
I am a Data Analyst with over five years of experience in operations and analytics…
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