Matthew S. Eister

Senior Sales and Design Consultant @Joybird

West Hollywood, CA, US

Spearhead sales and store operations at Joybird, a leading furniture and design retailer, delivering exceptional customer experiences while driving significant business growth. Serve as a trusted leader in sales generation and team support during high-volume periods, ensuring the store meets financial and service goals. • Act as a lead in daily sales reporting and oversee store operations, including opening and closing with full accountability for store keys and alarm codes. • Consistently achieve recognition as a Top Sales Lead in the United States, generating over $1 million in sales annually. • Provide leadership and mentorship by modeling best practices in sales and customer service, contributing to a highly motivated sales team. • Maintain Joybird’s showroom design and visual standards by adhering to merchandising guidelines, creating engaging and stylish customer environments. • Build and nurture a strong client base through personalized efforts, including follow-up communication, client outreach, and relationship management—driving repeat business and customer loyalty. • Assist leadership in creating innovative programs and initiatives to improve customer experience and operational efficiency. • Share valuable customer insights and feedback with product, marketing, and technology teams to ensure continuous improvement of services and offerings. • Demonstrate proactive problem-solving by addressing customer feedback and complaints with empathy and delivering solutions that exceed expectations.

Michigan State University

Bachelor of Arts (B.A.), Communication, General