Matthew S. Eister
Senior Sales & Design Consultant @ Joybird | Seasoned Operations and Management Professional
- Role
- Senior Sales and Design Consultant at Joybird
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Matthew S. Eister
Creative leader. Luxury service expert. High-performing sales strategist. With…
Experience
Senior Sales and Design Consultant
Oct 2023 — Present · West Hollywood, CA, US
Spearhead sales and store operations at Joybird, a leading furniture and design retailer, delivering exceptional customer experiences while driving significant business growth. Serve as a trusted leader in sales generation and team support during high-volume periods, ensuring the store meets financial and service goals. • Act as a lead in daily sales reporting and oversee store operations, including opening and closing with full accountability for store keys and alarm codes. • Consistently achieve recognition as a Top Sales Lead in the United States, generating over $1 million in sales annually. • Provide leadership and mentorship by modeling best practices in sales and customer service, contributing to a highly motivated sales team. • Maintain Joybird’s showroom design and visual standards by adhering to merchandising guidelines, creating engaging and stylish customer environments. • Build and nurture a strong client base through personalized efforts, including follow-up communication, client outreach, and relationship management—driving repeat business and customer loyalty. • Assist leadership in creating innovative programs and initiatives to improve customer experience and operational efficiency. • Share valuable customer insights and feedback with product, marketing, and technology teams to ensure continuous improvement of services and offerings. • Demonstrate proactive problem-solving by addressing customer feedback and complaints with empathy and delivering solutions that exceed expectations.
Education
Michigan State University
Bachelor of Arts (B.A.), Communication, General
1990 — 1995
Skills
- Public Speaking
- Customer Service
- Selling
- Real Estate
- Management
- Sales
- Sales Management
- Marketing
- Residential Homes
- Time Management
- Entrepreneurship
- Retail
- Advertising
- Merchandising
- Social Networking
- Event Management
- Marketing Strategy
- Networking
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