Matthew Egan
Senior Vice President, Director of Commercial Priority Services at Citizens Bank
- Role
- Director of Commercial Priority Services, SVP at Citizens
- Location
- Providence, RI, US
- LinkedIn followers
- 500 followers
About Matthew Egan
As a senior business leader, I collaborate and share expertise in customer experience, financial services operations, organization design, culture change, performance transformation, risk mitigation, workplace automation, and driving P&L impact through margin improvement.As a servant leader, I believe our colleagues are central to our company’s success and future potential. More often than not, they hold the best ideas to create solutions, solve complex problems, and deeply understand customer needs and concerns.
Experience
Director of Commercial Priority Services, SVP
Aug 2022 — Present · Providence, RI, US
The Commercial Priority Services Team is responsible for delivering flawless service experiences to Citizens Commercial Banking Clients. Working in close partnership with the Sales and Relationship Management teams, Commercial Priority Services strives to provide a world class customer experience from within the Commercial Operations organization.
Education
Harvard Business School
Executive Development
Rhode Island College
Communications
Skills
- Business Process Improvement
- Deferred Compensation
- Recruiting
- Continuous Improvement
- HR Transformation
- Employer Branding
- Process Improvement
- Customer Service Operations
- Personnel Management
- Coaching
- Employee Engagement
- Employee Relations
- Strategic Planning
- Cost Reduction Implementation
- Onboarding
- Talent Management
- Management
- Team Building
- Organizational Effectiveness
- Workforce Planning
- Organizational Design
- Lean Management
- Strategic Leadership
- Call Center Development
- Employee Benefits
- Shared Services
- Culture Change
- Team Leadership
- Lean Thinking
- Communication Skills
- Human Resources
- Peoplesoft
- Talent Acquisition
- Operational Risk Management
- Risk Management
- Succession Planning
- Anti Money Laundering
- People Development
- Performance Management
- Collaborative Problem Solving
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