Matthew Desilva

Experience

1. Lead Director, Data Insights and Reporting - Real Estate, Construction, Property Admin

   CVS Health

   Oct 2004 — Present

   Leading team responsible for data/reporting- Creation of Executive Dashboards- Exploring and Implementing AI Enhancements- Integrating new technologies to improve reporting capabilities- Previous positions include Sr. Advisor, Corporate Real Estate / Workplace Strategy, Real Estate/Pharmacy Acquisitions Manager, Enterprise Pharmacy Growth/Acquisitions Excellence Sr. Consultant, Pharmacy Operations Business Support Consultant, Field Consultant, RxConnect Rollout Support Technician, Lead Pharmacy Technician, & Nationally Certified Pharmacy Technician (CPhT).Previous work- Managed team to execute on independent / chain file & store buys with a focus on operational excellence to drive retention of displaced patients- Partnered with cross functional teams to ensure streamlined execution processes & maximum long term retention of acquired business- Implemented process & systematic improvements necessary for store / field teams to provide best in class experience for new patients experience disruption due to their existing previous pharmacy closure- Provided field with tools/reporting to assess & support pharmacy teams with displaced patients due to pharmacy closures- Drove attraction and retention of patients with complex prescription histories through efforts to better resolve service issues, implementation of net-new services in target markets, & more focused visibility of existing services- Managed cross-functional Acquisitions Excellence team with focus on reducing store team & patient disruption associated with independent or chain pharmacy closures- Pharmacy Operations project support, providing patient insight & operational enhancements to provide better service and care to patients across the enterprise- Supported daily communications / relationship between Pharmacy Operations & 7500+ Pharmacy teams as well as 650+ Field Management partners.

Education

• University of Connecticut

  Bachelors, Economics

  2005 — 2009

Skills

• Field Testing
• Leadership Development
• Cross-Functional Team Leadership
• Health Economics
• Public Speaking
• Data Analysis
• Team Management
• Pharmacy Automation
• Cost Benefit Analysis
• Microsoft Office
• Microsoft Office 2007
• Change Management
• Work Flow Design
• Pharmacy Operations
• Pharmacy
• Economics
• National Pharmacy Technician Certification