Matthew Galloway
Business Analyst - Ecommerce Crm @Federal Signal Corporation
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WORK HISTORY
Business Analyst - Ecommerce Crm @Federal Signal Corporation
Elgin, IL, US
Ecommerce• Acts as platform administrator for Oracle Commerce Cloud (OCC) – our multisite B2B ecommerce platform• Oversees all integrations to/from the Ecommerce platform – Credit Card Processor, ERP, CRM, Middleware, Tax, GTM, Chat, USPS• Serves as technical SME in ecommerce project discussions• Manages offshore development team – interfacing with the team in India daily• Leads requirements/technical design discussions with business users for all projects• Responsible for all implementations, migrations, and unit testing for any changes• Creates/Manages project plans for all Ecommerce initiatives• Supported the implementation of a new credit card processor in 2024• Implemented Google Tag Manager and Google Analytics to turn valuable website interactions into marketing data in 2022• Supported the multi-site B2B implementation of the Ecommerce platform from inceptionCRM• Acts as a platform administrator for Microsoft Dynamics (CRM)• Oversees all integrations to/from the CRM platform – ERP, Ecommerce, Quoting Tools• Serves as technical SME in CRM project discussions• Manages the implementation of 3 separate businesses within 1 instance of CRM• Leads requirements/technical design discussions with business users for all projects• Creates/Manages project plans for all CRM initiatives• Manages reporting dashboards tailored to each leader within each business• Created security roles to segregate records between multiple businesses• Onboarded an entire sales team into CRM – development, process design, and training• Currently onboarding a newly acquired company into our CRM instance
EDUCATION
Northern Illinois University
Bachelor of Science, Business: Organizational and Leadership Management
SKILLS
ABOUT MATTHEW GALLOWAY
End-to-end eCommerce expert experienced in helping business leaders achieve business objectives. Experienced in eCommerce platform management, architecture design, and digital analytics. Skilled in cultivating partnership through cross-functional collaboration.
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