Matt Daugherty

About Matt Daugherty

I’m a Senior Customer Success Manager with 10+ years of experience supporting enterprise…

Experience

1. Senior Customer Success Manager

   Research Solutions

   Jan 2021 — Present · US

   Client Relationship Management: Built and nurtured strong, trust-based relationships with a diverse portfolio of clients, ranging from startups to enterprise-level organizations.Strategic Account Management: Developed and executed comprehensive customer success plans tailored to each client\'s unique goals and needs, resulting in a consistent track record of high customer satisfaction and retention.Product Onboarding and Adoption: Led successful product onboarding initiatives, ensuring clients achieved rapid and meaningful adoption of our solutions. Conducted training sessions, provided ongoing support, and addressed user queries effectively.Cross-Functional Collaboration: Collaborated closely with sales, product development, and support teams to align strategies, communicate customer needs, and drive product enhancements that positively impacted client success.Renewal Management: Managed the renewal process for subscription-based clients, consistently achieving a high renewal rate. Negotiated contract terms and pricing, demonstrating strong negotiation and contract management skills.Expansion and Upselling: Identified upsell opportunities within existing accounts and successfully expanded revenue through add-on services and product upgrades, contributing to overall company growth.Exceptional Communication: Conducted regular client meetings, including executive-level discussions, to review progress, address challenges, and align strategies for mutual success. Communicated both technical and business concepts effectively.Customer Advocacy: Encouraged satisfied clients to become advocates, leading to case studies, testimonials, and referrals that further strengthened the company\'s reputation.Continuous Improvement: Stayed up-to-date with industry trends and best practices in customer success, implementing process improvements to enhance the customer experience.

Education

• California State University, Chico

  B.A.

  2005

Skills

• Online Research
• Marketing Research
• Facebook
• Email Marketing
• Social Media Marketing
• Html + Css
• Ppc
• Copy Editing
• Marketing
• Blogging
• Proofreading
• Social Media
• SEO
• Social Networking
• Google Adwords
• Content Management
• Marketing Strategy
• Copywriting
• Strategic Planning
• Editing
• Html
• Microsoft Office
• Project Management
• Customer Service
• Public Speaking