Matthew C.
IT Support (Tier 2) @KBS - Kellermeyer Bergensons Services, LLC
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WORK HISTORY
IT Support (Tier 2) @KBS - Kellermeyer Bergensons Services, LLC
La Jolla Shores, CA, US
Provide desktop and software support to 2,100+ users across local and remote sites, resolving device, network, and access issues with an average 95% first-contact resolution rate.•Deliver white-glove, on-site support to CEO, CFO, and executive staff in a dedicated C-suite environment, troubleshooting all IT, mobile, and AV systems to maintain uninterrupted operations.•Manage 60–80 ITSM tickets per week, documenting resolutions and reducing recurring incidents by 30%.•Deploy, configure, and secure 25+ enterprise applications (Microsoft 365, Power BI, Copilot, Adobe Pro, DataGrip, etc.), maintaining performance and minimizing downtime.•Authored IT documentation and SOPs that improved hardware provisioning and onboarding efficiency by 40%.
EDUCATION
University of Phoenix
Bachelor's degree, Criminal Justice/Law Enforcement Administration
ABOUT MATTHEW C.
U.S. Army veteran currently in IT support (Tier 2) with hands-on experience troubleshooting technical issues, supporting secure systems, and analyzing data. Currently training in Windows Server, Azure, Active Directory, and virtualization through the Microsoft Software and Systems Academy. Focused on building practical skills in user support, account management, and system connectivity to keep enterprise environments running smoothly.
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