Matthew Caron
- Role
- Townsquare Interactive at Owner.com
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Matthew Caron
Scaling Support with Strategy, Empathy, and AI I\'m a Vice President of Customer…
Experience
Townsquare Interactive
Present
Education
San Francisco State University
Customer Experience Program
Maryland Institute College of Art
Illustration
Santa Fe College
Associates of Arts, History
2003 — 2003
University of Florida
Bachelor’s Degree, History
2004 — 2006
Skills
- Coaching
- Employee Relations
- Team Building
- Workforce Management
- Team Management
- Call Center Development
- Call Center
- Employee Benefits
- Staff Development
- Employee Engagement
- Training Delivery
- Customer Service
- Recruiting
- Crm
- Outsourcing
- Call Centers
- Strategic Planning
- Team Leadership
- Human Resources
- Change Management
- Talent Acquisition
- Training
- Management
- Sales
- New Business Development
- Customer Experience
- Vendor Management
- Interviews
- Troubleshooting
- Leadership Development
- Customer Satisfaction
- Program Management
- Microsoft Office
- Talent Management
- Customer Retention
- Avaya
- Contact Centers
- Telecommunications
- Iex
- Process Improvement
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